This Cookie Policy explains how the Institute of Senior Living LLC, trading as IOSL (“IOSL”, “we”, “us”, or “our”), uses cookies and similar technologies on:
- our main website(s) and landing pages (the “Site”); and
- our online learning environment powered by LearnWorlds, including any related subdomains and portals (the “Learning Platform”).
Together, we refer to these as the “Services”.
By clicking “Accept” on our cookie banner, or by selecting your preferences in our cookie manager and clicking “save and continue” (or similar wording), you consent to our use of cookies and similar technologies as described in this policy. If you do not agree with our use of cookies, you should adjust your settings in our cookie manager and/or change your browser settings or discontinue use of our Services.
1. Definitions
In this Cookie Policy:
- “Cookie” means a small text file placed on your computer, mobile device, or browser when you visit certain websites or use certain online features.
- “Cookie Law” means, as applicable, the relevant provisions of the EU General Data Protection Regulation (GDPR), the UK GDPR, and the Privacy and Electronic Communications Regulations (PECR), as well as any similar cookie and privacy rules in other jurisdictions.
- “Personal data” means any information that identifies, or can be used to identify, a natural person, as defined by GDPR / UK GDPR and other applicable data protection laws.
2. Information About Us
The Services are operated by:
Institute of Senior Living LLC
(trading as IOSL)
Legal entity: Institute of Senior Living (e.g. a limited liability company organised under the laws of Delaware, USA)
Registered office: 66 W Flagler Street, Suite 900, PMB 12064, Miami, FL 33130
Email: info@IOSLacademy.com
Telephone: [●]
Where our Learning Platform is hosted by LearnWorlds, LearnWorlds acts as our platform provider and may place certain cookies on our behalf. IOSL remains the primary controller of personal data in connection with your use of the Learning Platform, except where LearnWorlds acts as an independent controller in accordance with its own privacy and cookie policies.
For more information about how we process your personal data, please see our Privacy Policy (available on our Site and Learning Platform).
3. How Do We Use Cookies?
3.1 Why we use cookies
We use cookies and similar technologies to:
- make our Site and Learning Platform work properly and securely;
- remember your preferences (such as language, region, or login details);
- understand how visitors use our Services (analytics and performance);
- personalise your learning experience and content; and
- deliver and measure the effectiveness of our marketing and advertising campaigns.
Some cookies are set by us (“first-party cookies”). Others are set by third parties (“third-party cookies”), such as LearnWorlds, analytics providers, social media platforms, and advertising networks.
Under applicable Cookie Law, we may store cookies on your device if they are strictly necessary for the operation of the Services. For all other types of cookies, we ask for your consent via our cookie banner / cookie manager.
You can change or withdraw your consent at any time from the “Cookie Settings” link or icon on the Site or Learning Platform (location may vary).
3.2 Types of cookies we use
We may use some or all of the following categories of cookies:
- Strictly Necessary Cookies
These cookies are essential for the operation and security of our Services. They enable basic functions such as page navigation, secure login, account management, shopping cart/payment functionality, and fraud prevention. Without these cookies, the Services cannot function properly.
- Examples include session cookies for login, CSRF tokens, load-balancing cookies, security cookies used by our payment processors (e.g. Stripe), and cookies used by LearnWorlds to maintain your session on the Learning Platform.
- Preferences / Functionality Cookies
These cookies allow the Services to remember choices you make (such as your preferred language, region, or display settings), as well as certain learning preferences. They help us provide enhanced, more personal features and a smoother user experience.
- For example, we may remember where you left off in a course video or which interface settings you prefer.
- Analytics / Statistics Cookies
These cookies help us understand how visitors use our Services, so we can improve performance and user experience. We may use both first-party analytics tools and third-party analytics services (such as Google Analytics, Microsoft Clarity, or similar) to collect information in aggregate form, such as:
- pages visited, links clicked, time spent on pages,
- device and browser type, approximate location (country/region), and
- how you arrived at our Site or Learning Platform.
Where required by law, we only use analytics cookies with your consent.
- Marketing / Targeting Cookies
These cookies are used to deliver relevant advertisements to you, measure the performance of our marketing campaigns, and build audiences for our courses and programs. They may be set via our Services by advertising partners such as:
- Google (Google Ads / DoubleClick),
- Meta (Facebook / Instagram),
- TikTok, Pinterest, Reddit, and similar platforms, and
- affiliate or referral networks we work with.
These cookies may track your browsing across different websites and build a profile of your interests to show you relevant ads on other sites. We only use these cookies where you have provided consent.
- Social Media Cookies
If you interact with social media features on our Services (such as “Share” or “Like” buttons, embedded videos, or social logins), the relevant social media provider may set cookies on your device. These cookies may be used by the provider to track your activity across the internet and build a profile of your interests, in line with their own privacy and cookie policies.
- Unclassified / Emerging Cookies
From time to time, our platform provider (LearnWorlds) or third-party service providers may introduce new cookies that are still being classified. These cookies will appear in our cookie banner / cookie manager as unclassified until they are fully assessed. We will update their classification in due course.
4. Cookies Used on the IOSL Learning Platform (Powered by LearnWorlds)
The IOSL Learning Platform is hosted by LearnWorlds. As a result, cookies used on the Learning Platform may include:
- LearnWorlds’ own platform cookies to manage your session, authentication, and course progress;
- Cookie consent management cookies (e.g. from Cookiebot or similar), which record your consent choices and help us comply with Cookie Law;
- Third-party service cookies integrated into the Learning Platform, such as:
- payment providers (e.g. Stripe) for secure processing of tuition fees and subscription payments,
- customer support or chat tools,
- video hosting providers (e.g. Vimeo, Wistia) to deliver course videos,
- analytics providers, referral / affiliate tools, and
- marketing and retargeting providers as described above.
Because LearnWorlds and these third-party partners may update, add, or remove cookies from time to time, the exact list of cookies active on the Learning Platform can change.
For that reason, the most accurate and up-to-date list of cookies in use on our Learning Platform is available at any time through our cookie banner / cookie manager, which is automatically updated by the underlying scanning tool.
5. Cookies Used on IOSL Marketing Websites
On our marketing site(s) (including any sites hosted on Webflow or similar tools), we may use:
- strictly necessary cookies for site security and basic functionality;
- preferences cookies for language and layout;
- analytics cookies (for example Google Analytics, where active) to understand traffic and conversions; and
- marketing cookies, including tracking pixels and tags, to run and measure campaigns for IOSL programs and offerings.
Again, not all of these cookies will be used at all times. The current set of cookies in operation, along with their purpose and duration, is always reflected in our cookie banner / cookie manager.
6. How Long Do Cookies Last?
Cookies can be:
- Session cookies – These are temporary cookies that are deleted when you close your browser. They allow us to recognise you as you move between pages in a single session.
- Persistent cookies – These remain on your device for a longer period or until you delete them. They help us remember you and your preferences between sessions.
Retention periods can vary depending on the cookie and its purpose (for example, from a few minutes up to several years). Details of specific retention periods for each cookie are shown in our cookie banner / cookie manager.
7. Legal Basis for Using Cookies
Where required by law, we rely on:
- Our legitimate interests to use strictly necessary cookies and, in some cases, certain limited analytics cookies that are essential for maintaining and improving the Services, and
- Your consent for all other cookies, particularly preferences, enhanced analytics, marketing, and social media cookies.
You may withdraw or modify your consent at any time using our cookie manager.
8. Managing Cookies and Your Choices
8.1 Using our cookie banner / manager
When you first visit our Site or Learning Platform, you will see a cookie banner that allows you to:
- reject non-essential cookies; or
- choose to deny or allow specific cookie categories.
You can change your choices at any time by clicking “Cookie Settings”, “Cookie Preferences”, or a similar link (usually located in the footer or within your account/privacy settings).
8.2 Using your browser settings
In addition to our in-product controls, most web browsers allow you to:
- view which cookies are stored on your device,
- delete some or all cookies, and
- block or limit cookies from specific sites or all sites.
Please note:
- If you disable or block certain cookies (especially strictly necessary cookies), some parts of the Services may not function correctly, and certain features (including access to secure areas or course content) may become unavailable.
- The settings and steps differ by browser and device. For more information, consult your browser’s help menu or support documentation.
Common resources include:
- Android or device-specific browsers (see device manufacturer documentation)
9. Third-Party Cookies and Cross-Site Tracking
We do not control how third parties use their cookies once they are set via our Services. Third parties may use information collected through their cookies for their own purposes, including:
- improving their products and services;
- profiling and interest-based advertising; and
- combining data from your use of IOSL with information from other sites and services.
You can learn more about how these third parties use your information by reviewing their own privacy and cookie policies (for example, Google, Meta, LinkedIn, TikTok, and others where active).
Where applicable, some third-party providers may offer their own opt-out mechanisms or participate in industry self-regulatory schemes, such as:
- [Your Online Choices] (EU)
- Network Advertising Initiative (NAI) / Digital Advertising Alliance (DAA) tools in North America
(Availability and coverage of these tools may vary by region.)
10. Changes to This Cookie Policy
We may update this Cookie Policy from time to time, for example to reflect:
- changes to our Services or technology;
- changes in the cookies we or our providers use; or
- updates to applicable laws and regulatory guidance.
When we make material changes, we will take appropriate steps to inform you, such as:
- updating the “last updated” date below,
- showing a notice on the Site or Learning Platform, or
- where required, requesting your consent again via the cookie banner.
Last updated: December 3, 2025
11. Contact Us
If you have any questions or concerns about this Cookie Policy or our use of cookies and similar technologies, please contact us at:
Institute of Senior Living LLC (IOSL)
Email: privacy@IOSLacademy.com
Address: 66 W Flagler Street, Suite 900, PMB 12064, Miami, FL 33130
Telephone: +1 (786) 981 7681
You may also have additional rights under applicable data protection laws (for example, GDPR / UK GDPR, state privacy laws in the United States, etc.). For more details on these rights and how to exercise them, please refer to our Privacy Policy.
