This Online Privacy Notice (“Notice”) explains how the Institute of Senior Living (“IOSL”, “we”, “us”, “our”) collects, uses, discloses, and protects your Personal Information when you use:
• Our main website at [primary domain, www.iosl.com]
• Any other websites, portals, learning platforms, and mobile applications that we own or control and that link to this Notice (together, the “Sites”); and
• Our online communications, such as newsletter subscriptions, event registrations, and email updates.
• The types of Personal Information we collect and process
• The purposes and legal bases for processing
• How and with whom we share Personal Information
• How we protect your information
• Your privacy rights and choices
• How to contact us about our privacy practices
Our privacy practices may vary to reflect local legal requirements in the countries where our learners, partners, and visitors reside.
Important: This Notice does not apply to information collected about IOSL employees, contractors, or instructors in their role as workers, except where explicitly stated on a specific Site or internal system.
“Personal Information” means any information that can reasonably be used to identify you directly or indirectly. Depending on how you interact with us and the Sites, we may collect the following categories of information.
We collect Personal Information that you provide directly, for example, when you create an account, enroll in a course or program, apply for admission, subscribe to newsletters, or contact us.
This may include:
Identification and Contact Information
• First and last name
• Email address, phone number, and postal/physical address
• Country or region of residence
• Job title, employer/organization, and sector (e.g., senior housing, healthcare, investment)
• Any account usernames or IDs you create for IOSL platforms
Application and Enrollment Information
• Information submitted in an application for admission or program participation (e.g., educational background, work history, professional certifications, personal statements, reference details, CVs/resumes)
• Information related to scholarships, financial aid, or sponsorships
• Information about the specific courses, certificates, and programs you enroll in (online or hybrid)
Learning and Student Life Information
• Course registrations, completion records, grades or assessment outcomes, certificates earned, and continuing education credits
• Participation in discussion forums, webinars, live sessions, and events
• Preferences related to learning formats, topics, and tracks
Financial and Payment Information
• Payment method details (e.g., last four digits of card, billing address) processed through secure third-party payment providers
• Invoices, transaction histories, and limited billing metadata required for accounting and tax purposes
• Information relevant to your eligibility for discounted tuition, scholarships, or bursaries (if applicable)
Communications with IOSL
• Records of your communications and requests (e.g., support tickets, emails, form submissions)
• Your responses to surveys, feedback forms, or research participation invitations
• Preferences regarding communication channels and topics (e.g., marketing emails, program announcements, research opportunities)
Where permitted by law, we may receive Personal Information about you from:
• Education and application platforms (e.g., partner universities, admissions partners, or professional associations referring you to IOSL programs)
• Your employer or sponsoring organization, if they enroll you in IOSL programs or purchase licenses on your behalf
• Professional bodies or credentialing organizations that verify your certifications or prior training
• Public sources, such as professional profiles or business websites, and social media platforms where you interact with IOSL content
We use this information to verify your identity or eligibility, evaluate your application, provide educational services, personalize your learning experience, and maintain accurate records.
When you visit or use the Sites, we automatically collect certain technical and usage information, for example:
Through Your Browser or Device
• IP address and general geolocation (country/region)
• Browser type and version, device type, and operating system
• Date and time of access, pages viewed, links clicked, and time spent on pages
We use this data to:
• Operate, maintain, and secure our Sites
• Diagnose and troubleshoot technical issues
• Understand usage patterns and improve our content and services
Cookies and Similar Technologies
We use cookies, web beacons, pixel tags, and similar technologies to:
• Keep you logged in and remember your preferences
• Analyze how users navigate and use the Sites
• Support learning analytics and improvements to the learner’s experience
• Provide and measure the effectiveness of our marketing communications
Your browser or device may allow you to block or delete cookies. However, certain features of the Sites may not function properly if cookies are disabled. For more details, please see our separate Cookie Policy (if applicable) or the cookie banner, where present.
Analytics and Learning Platforms
We may use analytics providers and learning management systems (LMS) to help us understand how learners interact with courses, modules, and assessments (e.g., completion rates, time on tasks). Where required by law, we will obtain your consent for such analytics or provide opt-out options.
“Sensitive Personal Information” includes certain categories of data that receive enhanced protection under applicable laws (e.g., data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health data, or data concerning sex life or sexual orientation).
IOSL does not routinely require Sensitive Personal Information to use the Sites. In limited cases, we may process such data, for example:
• Demographic information voluntarily provided for diversity, inclusion, or scholarship purposes
• Certain financial or hardship information in scholarship/aid applications
• Accessibility or accommodation-related information (e.g., learning difficulties, disability-related needs), if you choose to share it
We will only collect and process Sensitive Personal Information where you voluntarily provide it and it is necessary for a clear, specific purpose, and where permitted or required by applicable data protection laws. We do not sell or use Sensitive Personal Information for targeted marketing.
In some jurisdictions, certain uses of your Personal Information require your consent. If we rely on consent, you may refuse to give consent or withdraw your consent at any time by contacting us or by using available settings (e.g., unsubscribe links, cookie preferences). If you refuse or withdraw consent for certain processing, we may not be able to provide some services.
If you choose not to provide Personal Information that we reasonably need (for example, to evaluate an application, provide a certificate, or process a payment), we may be unable to:
• Fulfill a contract with you
• Provide the requested service, program, or support
• Comply with our legal obligations
We may use your contact information (e.g., email address, name, role, country) to:
• Send program updates, newsletters, event invitations, and information about new or related IOSL courses, credentials, or resources
• Invite you to participate in surveys, research, or pilot programs
• Share insights, articles, and thought leadership related to senior living and investment
Where required by law, your consent will be obtained before sending you marketing communications. You can opt out of marketing emails at any time by clicking the “unsubscribe” link or instructions in any marketing email, or by contacting us. Opting out of marketing communications will not stop us from sending important transactional or service-related messages.
Where data protection laws require a legal basis for processing, IOSL relies on one or more of the following:
Contract Performance
• Creating and managing your account(s) on our Sites
• Processing applications for admission or enrollment
• Delivering courses, certificates, and programs you have registered for
• Providing learner support and issuing credentials or certificates
• Processing payments and managing billing
Legal Obligation
• Complying with financial, tax, and accounting requirements
• Responding to lawful requests from public and regulatory authorities
• Managing records that we are legally required to keep
Legitimate Interests
• Evaluating program demand and improving our curriculum and Sites
• Conducting internal analytics, research, and quality assurance
• Informing learners and alumni about relevant opportunities and updates
• Maintaining IT and network security, preventing abuse, fraud, and misuse
• Managing relationships with partners, sponsors, and employers
Consent
• Sending certain types of marketing communications in jurisdictions where consent is required
• Setting non-essential cookies and similar technologies where required by law
• Processing Sensitive Personal Information where applicable laws require explicit consent
We use the Personal Information we collect for the following purposes:
Providing Educational Services
• Managing applications, enrollment, and course access
• Delivering learning content, assessments, certificates, and credentials
• Operating discussion boards, webinars, virtual classrooms, and events
Improving and Personalizing Learning Experiences
• Analyzing course usage and outcomes to enhance curriculum design
• Suggesting relevant courses or tracks
• Personalizing content and communications based on your engagement and interests
Managing Relationships and Communities
• Operating alumni and professional networks
• Facilitating networking opportunities with fellow learners and industry experts
• Supporting mentorship or cohort-based programs
Administrative, Security, and Compliance Purposes
• Operating, protecting, and securing our Sites and systems
• Detecting and preventing fraud, abuse, or misuse
• Enforcing our terms of service and other policies
• Complying with legal obligations or responding to lawful requests
Research and Analytics
• Aggregating and anonymizing data to understand trends in senior living education and workforce development
• Evaluating the effectiveness of our programs and outreach
• Developing new offerings, formats, and learning tools
We do not sell your Personal Information for monetary consideration or allow third parties to use it for their own independent marketing.
We may share your Personal Information with:
IOSL Internal Recipients
• IOSL staff and units involved in admissions, academic programs, learner support, marketing, finance, and IT
• Instructors, facilitators, and teaching assistants who need access for course delivery and assessment
Service Providers (Processors)
We engage third-party vendors to help operate our Sites and services, such as:
• Hosting and cloud service providers
• Learning management platforms and video hosting tools
• Payment processors and billing systems
• Email, marketing, and CRM platforms
• Analytics and security providers
These service providers are contractually obligated to use Personal Information only on our instructions, protect Personal Information, and comply with applicable data protection laws.
Employers, Sponsors, and Partners
If your participation is arranged or paid for by an employer, sponsor, or partner organization, we may share limited information with them, such as:
• Enrollment status and course participation
• Completion or credentialing status
• Aggregate or de-identified insights about cohort performance
Legal and Regulatory Disclosures
We may disclose your Personal Information:
• To comply with applicable laws, regulations, subpoenas, or lawful requests
• To protect the rights, privacy, safety, or property of IOSL, our users, or others
• To detect, prevent, or address fraud, security, or technical issues
• In connection with the establishment, exercise, or defense of legal claims
Business Transactions
In the event of a reorganization, merger, acquisition, or other business transaction involving IOSL’s assets, your Personal Information may be transferred as part of the transaction, subject to continued protection consistent with this Notice and applicable laws.
IOSL serves learners and partners globally. As a result, your Personal Information may be transferred to and processed in countries other than your own. Where such transfers occur, we will ensure an appropriate level of data protection as required by applicable laws and take reasonable steps to protect your Personal Information in accordance with this Notice and local legal requirements.
Depending on your location and the laws that apply to you, you may have some or all of the following rights regarding your Personal Information:
• Right to Know/Access
• Right to Rectification (Correction)
• Right to Erasure (Deletion)
• Right to Object
• Right to Restrict Processing
• Right to Data Portability
• Right to Withdraw Consent
• Right to Opt Out of Marketing
• Right Not to Be Subject to Certain Automated Decisions
• Right to Lodge a Complaint with a supervisory authority
To exercise any of these rights, please contact us using the information in Section 12 and clearly describe who you are and the specific request you are making. We may need to verify your identity before acting on your request.
Where available, you can manage some of your privacy and account settings directly within your learner or portal account, including updating contact information and profile details, managing communication preferences, and reviewing your course history and certificates.
You can also unsubscribe from marketing emails by following the instructions in any such email and adjusting your browser or device settings to manage cookies.
We retain Personal Information for as long as reasonably necessary to:
• Fulfill the purposes described in this Notice
• Provide educational and related services
• Comply with legal, regulatory, or contractual obligations
• Resolve disputes and enforce agreements
When Personal Information is no longer needed and we are not required to retain it, we will delete or anonymize it.
We take the security of your Personal Information seriously and implement appropriate technical and organizational measures to protect it, including encryption of data in transit, access controls, monitoring, and staff training. No system can be guaranteed 100% secure, but we work to mitigate risks and respond to incidents appropriately.
Our Sites may contain links to third-party websites, platforms, or services that we do not operate or control. If you follow a third-party link, you will be subject to that third party’s privacy and cookie practices and policies. This Notice does not apply to Personal Information you provide directly to third parties.
If you have questions, concerns, or requests regarding this Notice or our handling of your Personal Information, please contact us at:
IOSL Institute – Privacy Office
Email: privacy@IOSLacademy.com
Postal Address:66 W Flagler Street, Suite 900, PMB 12064, Miami, FL 33130
We may update this Notice from time to time to reflect changes in our practices, technologies, or legal requirements. The “Effective Date” at the top indicates when the Notice was last revised. If we make material changes, we will provide appropriate notice and seek your consent where required by law.
Our use of cookies and similar technologies is further described in our Cookie Policy, which explains:
• Types of cookies we use
• Purposes for which we use them
• How you can manage your cookie preferences
